This policy explains how OneNet Servers collects, stores, uses, and protects personal information in connection with its services and website.
OneNet Servers is a trading name of ConqolX Technologies Limited. We act as data controller for personal information collected through our website, sales workflows, support channels, and customer account systems, except where we process data solely on behalf of a hosted customer.
We may collect identity and contact details, billing and transaction information, account access records, support communications, domain registration data, service usage data, and technical logs necessary to provide, secure, and improve our services.
Information is collected when you contact us, place an order, create or manage an account, use our services, submit forms, participate in events, or communicate with support. Some technical data is collected automatically through logs, cookies, and security tooling.
We use personal information to provision services, process payments, support domain and hosting operations, respond to support requests, prevent fraud and abuse, maintain platform security, communicate important service information, and meet legal, tax, or regulatory obligations.
Depending on the context, we process data because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate business interests such as security and service continuity, or because you have given consent for a specific communication or interaction.
We share data only where required to operate the service, including with payment providers, domain registries and registrars, infrastructure and hosting partners, email and support tooling, and professional advisers where legally or operationally necessary. We do not sell personal data.
Because our operations, suppliers, and infrastructure may span multiple jurisdictions, your information may be processed outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.
We retain data only for as long as necessary to provide services, maintain security records, resolve disputes, comply with legal obligations, and preserve business and accounting records. Retention periods vary depending on the category of data and the relevant legal requirement.
We use administrative, technical, and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, or disclosure. No system is perfectly secure, but we take security seriously across access control, payment handling, support operations, and platform monitoring.
Our website and related systems may use cookies or similar technologies for session continuity, security, form handling, and site improvement. Where legally required, you may be asked to provide consent for non-essential technologies.
You may request access to your personal data, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, or ask for restrictions on use, subject to applicable law and operational necessity. You may also opt out of non-essential marketing communications.
Questions about privacy or data handling may be sent to support@onenetservers.net. We may update this policy to reflect regulatory, operational, or product changes. Effective date: 30 March 2026.
