This agreement outlines the responsibilities of OneNet Servers and the customer in relation to hosted services, including shared hosting, WordPress hosting, reseller hosting, VPS, and related infrastructure.
We provision hosting resources according to the purchased plan and maintain reasonable efforts toward security, uptime, and performance. Service limits and features depend on the package selected and the technical nature of the hosted workload.
Customers remain responsible for content legality, credential security, software licensing, application-level configuration, and maintaining appropriate administrative control over their websites, code, and connected services.
Shared environments are intended for normal website, CMS, and business workloads. Excessive CPU, memory, I/O, email, or background processing that threatens platform stability may require optimisation, throttling, migration, or upgrade to a more suitable service tier.
Automated backups are provided on applicable plans, but customers should maintain independent backup practices for business-critical workloads. Backup availability, retention period, and restore scope depend on the specific service plan and operational constraints at the time of the incident.
Customers must keep applications, plugins, themes, scripts, and admin credentials reasonably secure and up to date. We may recommend or enforce changes where outdated software, compromised code, or abusive processes create risk for the wider platform.
We may isolate, restrict, or suspend services where a site creates material risk to platform integrity, customer data, or other hosted environments. This includes malware, phishing, spam, credential compromise, crypto-mining, denial-of-service activity, or exploit attempts.
Where migration assistance is included, we will use reasonable efforts to transfer websites, databases, or email without avoidable disruption. Customers remain responsible for validating the migrated service, third-party integrations, DNS correctness, and business-critical workflows after cutover.
We aim for strong service continuity, but planned maintenance, emergency security work, upstream vendor incidents, force majeure events, or customer misconfiguration can still affect availability. We reserve the right to perform maintenance necessary to preserve platform integrity.
Customers retain ownership of their websites, content, and data, subject to any third-party rights or legal restrictions. We do not claim ownership of hosted customer content merely because it is stored or served through our systems.
On cancellation or termination, access to the service may cease immediately or at the end of the billing term depending on the reason for termination. Customers should retrieve their data before account closure. We are not obligated to preserve expired or terminated services indefinitely.
While we operate with reasonable care, hosting services are provided subject to operational limits and internet-wide dependencies. To the fullest extent permitted by law, indirect and consequential losses are excluded, and liability is generally limited to fees paid for the affected hosting service in the 12 months before the claim.
Questions about this Hosting Agreement may be sent to support@onenetservers.net. Effective date: 30 March 2026.
